We’ve been rather quiet lately on our blog and social media – not because we forgot about our OMG fans and customers – but because we’ve been working around the clock to improve the customer experience we’re known for. As of April 1 2015, our Cleveland and Akron offices are independently owned an operated. Big deal, right? Wrong! We know how frustrating it can be to try to speak with someone at the facility you ordered from, only to end up speaking with someone at another store. In the past, we all worked cooperatively to answer calls and customer concerns so occasionally that’s how it worked out. This won’t be an issue any more! When you call our offices, you’re now prompted to select the location that services your area and you’ll be connected directly to that location…simple as pie.
To clarify, our Cleveland facility (located in Willoughby) only services Cuyahoga, Geauga, Lake and Lorain Counties. Our Akron office will handle all orders for Summit, Stark, Medina, Portage & Wayne counties. Not too worry! No matter which number or office you call, we will make sure you speak to the right OMG representative. We offer live customer assistance 7 days a week. You can also visit our website and generate a free quote.
Updated: 6/16/2025
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